Refund policy
30-Day Return Policy for Products
We offer a 30-day return policy, meaning you have 30 days from receiving your product to request a return.
Eligibility for Returns
To qualify for a return, your item must be in the same condition as when you received it, unused, in its original packaging, and free of any signs of wear or damage. A receipt or proof of purchase is also required.
Customer-Initiated Returns
If you choose to return a product for reasons other than damage, defect, or an error on our part, you are responsible for covering a flat $9.99 shipping fee. This includes returns due to preference, size, or other non-quality-related reasons.
How to Start a Return
To initiate a return, contact us at hello@eatonpetandpasture.com. Once your return is approved, we’ll provide a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
For any questions about returns, feel free to contact us at hello@eatonpetandpasture.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. This allows us to address the issue promptly and ensure we make it right for you.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. If the refund is approved, it will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.